Audience: All Albert users · Goal: Quickly resolve login, loading, and display issues.

This article helps you troubleshoot common Albert issues like login loops, missing buttons, slow performance, or failed downloads. Most problems can be resolved in a few minutes.

On this page

• 1. System Requirements

• 2. Supported Browsers

• 3. Network Requirements

• 4. Basic Troubleshooting Steps (A–F)

• 5. Login & SSO Troubleshooting

• 6. When Support May Ask for a HAR File

• 7. Checklist to Help You Troubleshoot Faster

Make sure your device meets the minimum setup for using Albert effectively:

• Processor: Intel i5 (Dual Core) or equivalent

• RAM: 16 GB (with at least 4 GB free)

• Storage: 10 GB free disk space

• Screen Resolution: Minimum 1080p (1920 × 1080 recommended)

• Operating System:

  • Windows 10 or newer

  • macOS (latest two versions)

  • Modern Linux distributions

• Internet: Stable connection (5–10 Mbps+)

Using an updated browser helps avoid UI glitches and performance issues.

Recommended (desktop):

• Google Chrome

• Microsoft Edge

• Safari (macOS only)

On iPad / tablets:

• Safari

• Chrome

Not supported: Internet Explorer or outdated browsers.

Check these if pages spin, buttons don’t work, or downloads fail:

• Stable internet (5–10 Mbps+)

• HTTPS access to Albert

• VPN or proxy should not block traffic

• Access to ALBERT

• Switch networks (e.g., hotspot or home Wi-Fi)

• Turn off VPN if allowed

• Support may ask for a HAR file

• Chrome/Edge: Ctrl + 0 (Windows) / Cmd + 0 (Mac)

• Set zoom to 100%

1. Open browser menu

2. Go to Settings → Privacy & Security

3. Select Clear browsing data

4. Clear: Cookies and site data, Cached images and files

5. Restart your browser

• Chrome: Ctrl + Shift + N

• Safari: File → New Private Window

• Disable all extensions

• Refresh Albert

• Re-enable one by one to isolate the issue

Use mobile hotspot, guest Wi-Fi, or home internet. If Albert works, your office network may be blocking traffic.

• Allow *.albertinvent.com

• Enable secure web traffic (HTTPS) to Albert (port 443)

This often resolves temporary glitches after updates.

• Clear cookies and cache

• Try incognito/private mode

• Ensure cookies are enabled

• Use your correct company email

• Ensure you’ve been granted access

• Allow pop-ups and redirects

• Try another network if VPN blocks authentication

• Disable extensions

• Clear cache

• Try incognito/private mode

A HAR file helps us investigate issues like:

• Download failures

• Endless loading screens

• Network or timeout errors

• Problems only on certain networks

If asked, follow this guide: How to Generate a HAR File

• Your browser is up to date

• You are using Chrome, Edge, or Safari

• Your browser zoom is set to 100%

• You cleared cache and cookies

• You disabled extensions

• You tried incognito/private mode

• You tried a different network

• You restarted your browser or device

• You are using the correct login email or SSO method

If issues persist, send Support a description, screenshots, and a HAR file if requested.